hopefully sorted

[Spray1Mark]

as nelly got bored with the problem thread I shall start a new one! my brake warning seems to have disappeared, brake lights now go on AND OFF with normal lever and foot operation, still a bit worried about the bit I found on the floor!
Anyway phoned Bombardier in the USA last night, customer services told me!!!wait for it----- THEY HAVE NO TECHNICAL ASSISTANCE OVER THE PHONE AS A COMPANY!!!!!!!!! if I wanted technical assistance I would have to call a dealer as only dealers give technical assistance, that gentlemen is a policy I cannot understand, being a rep myself and selling complex bits of kit through systems manufacturers I couldn't do my job that way, plus no one would ever buy anything from us, could it be the Bombardier lady was drunk whilst manning the phone, or mistaken because she couldn't understand my accent? talk about pass the buck, who trains the dealers then? the invisible man?

[Late Starter]

Which dealer did you get it from Mark?

[Spray1Mark]

oh I spoke to the UK dealer this morning they are great, GS, just phoned Bombardier in the USA last night as I wanted to see how helpful they were (plus I was pis--d and bored and my company phone is free), I work for a US company so I know customer services US style is usually brilliant, just surprised to hear from BMB the reply that I did.

[nelly]

as nelly got bored with the problem thread I shall start a new one! my brake warning seems to have disappeared, brake lights now go on AND OFF with normal lever and foot operation, still a bit worried about the bit I found on the floor!
Anyway phoned Bombardier in the USA last night, customer services told me!!!wait for it----- THEY HAVE NO TECHNICAL ASSISTANCE OVER THE PHONE AS A COMPANY!!!!!!!!! if I wanted technical assistance I would have to call a dealer as only dealers give technical assistance, that gentlemen is a policy I cannot understand, being a rep myself and selling complex bits of kit through systems manufacturers I couldn't do my job that way, plus no one would ever buy anything from us, could it be the Bombardier lady was drunk whilst manning the phone, or mistaken because she couldn't understand my accent? talk about pass the buck, who trains the dealers then? the invisible man?

didnt get bored with the technical stuff, just bored of G, but i know what you mean about yank customer service, try TrailTech usa, they are even worse:rip_1: